Privacy Policy

How we collect, use, and protect your personal information.

Last updated: January 2025

1. Introduction

Cozey Australia Pty Ltd (ACN 692 605 799, ABN 97 692 605 799) ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with our services.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and any applicable state or territory privacy legislation.

2. Information We Collect

We may collect the following types of personal information:

2.1 Information You Provide

  • Name and contact details (email address, phone number, postal address)
  • Account information if you create an account with us
  • Order and transaction information
  • Payment information (processed securely through third-party payment providers)
  • Communication preferences
  • Correspondence and feedback you send to us

2.2 Information Collected Automatically

  • IP address and browser type
  • Device information
  • Pages visited and time spent on our website
  • Referring website addresses
  • Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfil your orders
  • To communicate with you about your orders and inquiries
  • To provide customer support
  • To send you updates about our products and services (with your consent)
  • To improve our website and services
  • To comply with legal obligations
  • To protect against fraud and unauthorised transactions

4. How We Share Your Information

We may share your personal information with:

  • Service providers: Third parties who assist us in operating our business, such as payment processors, shipping companies, and IT service providers
  • Legal requirements: When required by law, court order, or government regulation
  • Business transfers: In connection with a merger, acquisition, or sale of assets

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Secure socket layer (SSL) encryption for data transmission
  • Secure storage of personal information
  • Access controls limiting who can view personal information
  • Regular security assessments

While we take reasonable steps to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When your information is no longer required, we will securely delete or anonymise it.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

  • Remember your preferences
  • Understand how you use our website
  • Improve our website functionality

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

8. Your Rights

Under Australian privacy law, you have the right to:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Complaints: Lodge a complaint if you believe we have breached the Privacy Act

To exercise these rights, please contact us using the details provided below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Cozey Australia Pty Ltd
Email: contact@cozeyaustraliapty.space
Address: 38 S Wharf Dr, Docklands VIC 3008, Australia
ACN: 692 605 799
ABN: 97 692 605 799

13. Complaints

If you are not satisfied with our response to a privacy concern, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992